Frequently Asked Questions
- What are my upgrade options?
- Visit www.myipswitch.com and enter your existing IMail serial number to access a list of your available upgrade options.
- I see that IMail is available by 25, 100, 250, 1000, or unlimited mailboxes. What is defined as a mailbox?
- User or mailbox is an account within IMail. The number of mailboxes you’ll need is based on the number of users you’ll have using the system. In IMail, a "user" is an actual email account that is capable of receiving email messages. Aliases are not considered users. Aliases only act as forwarders to real email accounts and are not counted towards the license. (Also, "Root" is NOT counted as a user.)
In Ipswitch Instant Messaging, a user is an ID that is capable of logging on to the server to send IM messages. Even though all your users may not be active at once, if the ID exists in your users database, then the ID is counted as a user.
In Workgroup Share, a user is an account that you create in WGS Manager that is capable of sharing or viewing other user's information
- Does your IM system plug into Yahoo, AOL, etc.?
- No, and that’s by design. Our IM system transmits securely and logs all activity, and it would not be able to do that if it interoperated with other IM systems. Even though smaller businesses have important relationships with suppliers and vendors, most of their messages are sent within the company. If secure instant messaging is a requirement for working with outside vendors, you can add them to your Instant Messaging user base.
- How do I manage the mail/collaboration system?
- All the administration and maintenance can be done from any web browser using our consolidated administrator utility. Since email is so critical, we also recommend that you deploy network monitoring to keep track of the health of the mail system and the server on which it resides. Would you like to learn more about Ipswitch’s network monitoring solutions?
- How long will it take me to install and configure it?
- In most cases, it should take under an hour to get up and running. If you have a large or complex installation planned, consider having an authorized Ipswitch reseller help you with the work.
- How do I back up the system?
- To back up user account information, you must back up the registry. To back up emails and instant messages, just copy the appropriate directories. No finicky databases here, just files.
- Can I keep copies of all the messages?
- Yes. IMail has an option to copy all mail (in and out) to a storage mailbox. In addition, IMail Server Premium can be set to keep copies of all IM conversations for a configurable span of time.
- Can I use mobile devices to get my email, like Blackberries?
- Yes. Blackberries and similar devices are really just portable email clients. Once you tell them to talk to your IMail server usually by putting in your hostname, username and password you’re all set. IMail does not support hosted mode common to Exchange/Blackberry installs.
- Can I use an Apple/Mac/UNIX/Linux/Atari to get my email?
- Yes. IMail is compatible with a wide range of mail client software on many platforms, and the Web Messaging and Web administration clients run on Internet Explorer and Firefox on various operating systems. In addition, IMail’s web components now work on the Mac Safari browser.
- Can I use mail clients other than Outlook to get email?
- Yes. IMail is compatible with any standards-based email client on Windows or any other OS.
- Can I use mail clients other than Outlook to do shared calendars and contacts?
- No. IMail Server Premium’s shared calendar and contacts capability works only with MS Outlook 2000 and newer versions of Outlook. (Not with Outlook Express, not with Outlook for Mac)
- Do I need to use IIS? What about .NET?
- Yes. IMail requires IIS and the .NET 2.0 framework to run the web-based administrator and web mail client. Both are free downloads if they are not already included in your windows server installation.
- I already have Anti-Virus on every desktop in the company, why should I pay for AV on the mail server?
- Anti-Virus protection on the server is not a substitute for protection on the desktop; it’s a supplement and an additional layer of safety. You can’t always be sure that end-users keep their desktops up to date, and you can’t be sure that they won’t access email from machines other than their regular desktops. Although lots of malicious code comes in by email, there are many other ways in. Therefore we believe that having AV at the mail server level and the desktop level is the best plan for total protection. (Note that AV is not included in IMail Server products.)
- Is Windows Vista a supported platform?
- Windows Vista is supported for the Ipswitch Instant Messaging Client and the Workgroup Share Client plug in for Outlook.
- How do I activate Premium Anti-Virus (Symantec)?
- During the purchase process you’ll be provided with steps on how to acquire the license file in order to activate Premium AV.
- How do I activate Anti-Virus (Bit Defender)?
- During the purchase process you’ll be provided a license key to enter during the install of Standard Anti-Virus.
- What happens when my evaluation ends?
- If you have not activated the product within 30 days the Queue Manager service will stop and can not be restarted. This will disable the delivery of mail to and from your mail server.
- What languages are supported by IMail?
- The Web Mail system has templates available in English, French, Spanish, Japanese, and both Simplified and Traditional Chinese.
Additional Language can be created. Please download the White paper.
- Can I have a Global Address Book?
- Yes, using the WorkGroupshare Component of IMail Premium gives you this functionality to have a centralized Address Book for all of your WGS users.
- Your system requirements are very vague – what’s the best server configuration for my needs?
- With company environments being so different it is hard to say what the exact specifications will be required for your company. We’ve documented some performance data but your mileage may vary.
- Can Outlook Calendars be seen in the Web Mail interface?
- Yes, shared Calendars and Contacts can be accessed via the web mail interface if using IMail Premium.
- How do I know how long I have remaining on my evaluation?
- When logging into the Web Administration interface a banner will appear telling you the amount of time remaining. After activation you’ll see an about box with additional information including your activation key.
