EncoreTickets.com
EncoreTickets.com is the site to visit when you’ve got to get up close, be in the front row, or need courtside seats to seal the deal.
EncoreTickets.com is an online ticket broker that sells premium tickets at a premium price. From the World Series to the latest Rolling Stones world tour, EncoreTickets.com provides customers access to the hottest events at a moment’s notice.
“The nature of our business is high-end and our tickets are premium items,” explains Christian Griffith, chief technology officer at EncoreTickets.com. “We can’t afford downtime, poor service, technical difficulties, or viruses to interfere with business. But as a start-up SMB, we also can’t afford to employ an entire IT department. So, we rely on affordable, iron-clad products like Ipswitch’s IMail Server and IMail Anti Virus.”
IMail Server is a comprehensive electronic mail solution designed for Windows NT/2000. It meets the ever-increasing Internet and intranet e mail requirements of small-to-medium sized businesses, ISPs, ASPs, and schools.
IMail Anti-Virus, which is powered by Symantec™ anti-virus technology, scans e-mail at the server level before viruses get into a network. IMail Anti-Virus is fully integrated with IMail Server and scans both incoming and outgoing messages so users are protected from virus threats.
IMail Server keeps the flow of information running smoothly, while IMail
Anti-Virus allows EncoreTickets.com to take a preemptive strike against
viruses by catching them at the server, and bouncing them out of the system before they ever have a chance to sneak onto a user’s desktop and corrupt files. The process is simple: whenever a virus is sent to the
EncoreTickets.com domain, IMail Anti-Virus automatically notifies Griffith and identifies the source. “Then,” he says, “I just boot the virus and add the sender to the list of those denied access to our site.”
Since EncoreTickets.com went live in January 2002, IMail Anti-Virus’s
performance has been excellent. Hundreds of e-mail alert messages have been sent to Griffith’s attention, yet not a single virus has been allowed to get in the door.
“Ipswitch has made security a focus without taking the ease out of operation. What Ipswitch has created with IMail Server and IMail Anti Virus is an e-mail solution that meets our needs, but is still affordable and easy to operate,” said Griffith.
With retail offices in Atlanta and Dallas, EncoreTickets.com is a growing, start-up business; every dollar counts, every minute is valuable, and every mistake is magnified. Griffith says, “I wear a lot of hats and I don’t have the time to dedicate to IT problems, so I let Ipswitch’s software do the work for me. Not only do IMail Server and IMail Anti-Virus provide the reliability we need to avoid lost time and wasted resources, it eliminates the need to incorporate a client-side anti-virus tool because they never get here in the first place. As a result, we’ve seen a positive impact on our bottom line.”
The business nature of EncoreTickets.com is very high-end. According to Griffith, “Our market position requires innovative thinking to ensure we prevent problems before they arise, especially when it comes to our IT infrastructure. The fact that we rely on IMail Server to help us carry on our business says a lot.” Bravo!
