Customer Care Center
Frequently Asked Questions
- Do you want to register your serial number or service agreement?
- Don't have your serial number?
- Experiencing a problem with your license key activation?
- How do I access the MyIpswitch account?
- How can I access the IMail Knowledgebase?
Software Downloads
- My Downloads - Already purchased? Click here to download replacement software and obtain your license key. Serial number and registered email address required to log in.
- Software Updates - Check for updates to your purchased software
- IMail Express - Free version download
Online Resources
- Access your MyIpswitch.com account
- Offline Activation Tool- for offline license key activation. Enter your challenge code and receive your response code.
- Download a User's Guide
- Product Lifecycle definitions and current status of each version of our products.
- Purchase new or additional messaging products
Online Purchase Questions
If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit www.myipswitch.com to retrieve your license and download information or contact customer service at (706) 312-3530 or via email.
Domestic Payment inquiries and returns (within the United States and Canada)
For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch's online partner. You can also contact Cleverbridge via telephone:
- From within the United States: (866) 522-6855 - Monday - Friday: 8am - 8pm - Saturday: 9am - 4pm (CST)
- From outside the United States: +1-312-922-8693 - Monday - Friday: 8am - 8pm - Saturday: 9am - 4pm (CST)
International Payment inquiries and returns (outside of the United States and Canada)
For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please contact our international e-commerce partner, Asknet at the following:
- From within the United States: (866) 307-5548 - Monday - Friday: 6:00am PST until 6:00pm PST
- From within the United Kingdom: +44-871-6640173 (0,10 GBP per minute) - Monday - Friday: 9:00am CET until 6:00pm CET
- From outside the U.S. and U.K.: + 49 (0)721 96458 8092 - Monday - Friday: 9:00am CET until 6:00pm CET
- Email: Visit https://shopmsg.ipswitch.com/cgi-bin/pages/rnfaq and click the Contact tab
- For further information please also visit Asknet's FAQ page.
Customer Service Contact Information
- Call (706) 312-3530
Hours of operation [closed on US Holidays]
- Monday, Wednesday, Thursday, Friday: 9am - 6pm EST
- Tuesday: 10:30am - 6pm EST
