Customer Care Center

Frequently Asked Questions

• Do you want to register your serial number or service agreement?
• Forgot your serial number?
• How to register a Service Agreement? (Flowchart)
• How to register a Serial #? (Flowchart)
• How to register a Crossgrade? (Flowchart)
• More answers to commonly asked questions

License Key Activation Assistance

• Experiencing a problem with your license key activation?
• How do I locate my license key?
• Troubleshooting license key issues (Flowchart)

Software Downloads

• My Downloads - Already purchased? Click here to download replacement software and obtain your license key. Serial number and registered email address required to log in.
• Software Updates - Check for updates to your purchased software

Online Resources

• Register your serial number/Activate your Service Agreement or crossgrade
• Offline Activation Tool- for offline license key activation. Enter your challenge code and receive your response code.
• Download a User's Guide
• Product Lifecycle definitions and current status of each version of our products.