Customer Care Center
Frequently Asked Questions
- Do you want to register your serial number or service agreement?
- Don't have your serial number?
- Experiencing a problem with your license key activation?
- How do I access the MyIPswitch account?
- How can I Access IMail Knowledge Base?
Software Downloads
- My Downloads - Already purchased? Click here to download replacement software and obtain your license key. Serial number and registered email address required to log in.
- Software Updates - Check for updates to your purchased software
- Imail Express - Free version download
Online Resources
- Access your Myipswitch.com account
- Offline Activation Tool- for offline license key activation. Enter your challenge code and receive your response code.
- Download a User's Guide
- Product Lifecycle definitions and current status of each version of our products.
- Purchase new or additional messaging products
Online Purchase Questions
If you have placed your order online but have not yet received your licensing and download information from Ipswitch please contact Customer Service at (706) 312-3530. For all other inquiries about your online order please contact our e-commerce partner, Asknet at the following:
- From within the United States: (866) 307-5548 - Monday - Friday: 6:00am PST until 6:00pm PST
- From within the United Kingdom: +44-871-6640173 (0,10 GBP per minute) - Monday - Friday: 9:00am CET until 6:00pm CET
- From outside the U.S. and U.K.: + 49 (0)721 96458 8092 - Monday - Friday: 9:00am CET until 6:00pm CET
- Email: Visit https://shop.ipswitch.com/cgi-bin/pages/rnfaq and click the Contact tab
For further information please also visit Asknet's FAQ page.
Customer Service Contact Information
- Call (706) 312-3530
Hours of operation [closed on US Holidays]
- Monday, Wednesday, Thursday, Friday: 9am - 6pm EST
- Tuesday: 10:30am - 6pm EST
