Customer Care Center

Frequently Asked Questions

Software Downloads

  • My Downloads - Already purchased? Click here to download replacement software and obtain your license key. Serial number and registered email address required to log in.
  • Software Updates - Check for updates to your purchased software
  • IMail Express - Free version download

Online Resources

Online Purchase Questions

If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit www.myipswitch.com to retrieve your license and download information or contact customer service at (706) 312-3530 or via email.

Domestic Payment inquiries and returns (within the United States and Canada)

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch's online partner. You can also contact Cleverbridge via telephone:

  • From within the United States: (866) 522-6855 - Monday - Friday: 8am - 8pm - Saturday: 9am - 4pm (CST)
  • From outside the United States: +1-312-922-8693 - Monday - Friday: 8am - 8pm - Saturday: 9am - 4pm (CST)

International Payment inquiries and returns (outside of the United States and Canada)

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please contact our international e-commerce partner, Asknet at the following:

  • From within the United States: (866) 307-5548 - Monday - Friday: 6:00am PST until 6:00pm PST
  • From within the United Kingdom: +44-871-6640173 (0,10 GBP per minute) - Monday - Friday: 9:00am CET until 6:00pm CET
  • From outside the U.S. and U.K.: + 49 (0)721 96458 8092 - Monday - Friday: 9:00am CET until 6:00pm CET
  • Email: Visit https://shopmsg.ipswitch.com/cgi-bin/pages/rnfaq and click the Contact tab
  • For further information please also visit Asknet's FAQ page.

Customer Service Contact Information

  • Email
  • Call (706) 312-3530

Hours of operation [closed on US Holidays]

  • Monday, Wednesday, Thursday, Friday: 9am - 6pm EST
  • Tuesday: 10:30am - 6pm EST

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