Frequently Asked Questions
- Do you want to register your serial number or service agreement?
- Don’t have your serial number?
- Experiencing a problem with your license key activation?
- How do I access the MyIpswitch account?
- How can I access the IMail Knowledgebase?
Software Downloads
- My Downloads – Already purchased? Click here to download replacement software and obtain your license key. Serial number and registered email address required to log in.
- Software Updates – Check for updates to your purchased software
Online Resources
- Access your MyIpswitch.com account
- Offline Activation Tool- for offline license key activation. Enter your challenge code and receive your response code.
- Download a User’s Guide
- Product Lifecycle definitions and current status of each version of our products.
- Purchase new or additional messaging products
Online Purchase Questions
If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit www.myipswitch.com to retrieve your license and download information or contact customer service at (706) 312-3530 or via email.
Payment inquiries and returns
For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch’s online partner. You can also contact Cleverbridge via telephone:
- From within the United States: (866) 522-6855 – Monday – Friday: 8am – 8pm – Saturday: 9am – 4pm (CST)
- From within UK: 0800 8620377 (UK Freefone #) – Monday – Friday: 7am – 6pm – Saturday 8am – 3pm (GMT)
- From within Germany: +49 221-222 45-45 – Monday – Friday: 8am – 7pm – Saturday: 9am – 4pm (CET)
- From within Japan: +81 120 948264 – Monday – Friday 3pm – 9pm (JST)
- Outside the US, UK, Germany, and Japan: +1-312-922-8693 – Monday – Friday: 8am – 8pm – Saturday: 9am – 4pm (CST)
Customer Service Contact Information
- Call (706) 312-3530
Hours of operation [closed on US Holidays]
- Monday, Wednesday, Thursday, Friday: 9am – 6pm EST
- Tuesday: 10:30am – 6pm EST
