IMail Server Technical Support Center
Latest Version: IMail Server 11.02
released May 18, 2010
Help & User Guides
Contact Technical Support
Technical Support is available to all owners of Ipswitch products which are within warranty (60 days from date of purchase), or covered by an active Service Agreement. You can purchase a Service Agreement here, which includes 12 months of unlimited support and all upgrades.
Call (706) 312-3550 or fill out the email Support Form.
Hours of operation [closed on US Holidays]
- Monday, Wednesday, Thursday, Friday: 9am - 6pm EST
- Tuesday: 10:30am - 6pm EST
After Hours Install/Upgrade Support
Contact our sales team via email or phone to find out more about scheduling an after hours support session.
Note: This service is available for an additional charge to active service agreement holders and must be scheduled in advance.
Support for Evaluators
For those evaluating the IMail Server product prior to purchase, technical support is available for the installation and configuration of the FREE 30-day evaluation. Upon conclusion of the 30-day evaluation, migration support is also available for customers that have decided to switch from existing mail servers to IMail Server. Contact the sales team via email or phone.
Top KB Articles
- IMail 11.02 Release Notes
- Webmail search no longer working in 11.02.
- IMail no longer sending outbound messages to the gateway after upgrading to v11.02
- Upgrading to IMail 11.x
- IMail Server 11.01 Getting Started Guide
- Commonly Used Ports for IMail
- Imail Server 11.01 Release Notes
- How to move IMail (up to version 9.23) to a new server.
- View More
Latest Forum Topics
- Message deleted by AS check....
- Running Imail 8.22. Need advice on restore after crash
- Table "Users" exclusively locked by "Admin"
- ODBC Problem...
- IMAIL server- Administration en Français
- View More
Communicate with other IMail Server Users
- IMail Server Forum
Ipswitch has created this forum to enable you to share IMail Server product ideas and experiences with other users online. The Forum is generally unmoderated, but we will occasionally post comments. If you require direct Ipswitch assistance, please contact support. - Product Discussion List [Archive only]
Anti-Spam Information
To report anti-spam false positive/negatives please refer to the following article: Reporting Commtouch False Positives/Negatives*
* Included with IMail Plus or Premium 10.02 and newer
Online Resources
- Patches and Upgrades - Owners of the current major version of a product may obtain patches and minor updates within that version. Upgrades to the next major version of a product are available only under warranty or Service Agreement.
- Utilities - These applications for IMail Server help you to add and manage users, aliases, lists, and more.
- Product Lifecycle definitions and current status of each version of our products.
- DNS Help - Helpful information on DNS terms and definitions, DNS and IMail, and links to DNS resource sites.
- Support Policies - Important information about Ipswitch's Support Policies.