Frequently Asked Questions

Software Downloads

  • My Downloads – Already purchased? Click here to download replacement software and obtain your license key. Serial number and registered email address required to log in.
  • Software Updates – Check for updates to your purchased software

Online Resources

Online Purchase Questions

If you do not receive your order fulfillment e-mail from Ipswitch within 30 minutes of your purchase please visit www.myipswitch.com to retrieve your license and download information or contact customer service at (706) 312-3530 or via email.

Payment inquiries and returns

For all payment inquiries or to arrange a hassle-free return within 30 days of purchase please email Cleverbridge, Ipswitch’s online partner. You can also contact Cleverbridge via telephone:

  • From within the United States: (866) 522-6855 – Monday – Friday: 8am – 8pm – Saturday: 9am – 4pm (CST)
  • From within UK: 0800 8620377 (UK Freefone #) – Monday – Friday: 7am – 6pm – Saturday 8am – 3pm (GMT)
  • From within Germany: +49 221-222 45-45 – Monday – Friday: 8am – 7pm – Saturday: 9am – 4pm (CET)
  • From within Japan: +81 120 948264 – Monday – Friday 3pm – 9pm (JST)
  • Outside the US, UK, Germany, and Japan: +1-312-922-8693 – Monday – Friday: 8am – 8pm – Saturday: 9am – 4pm (CST)

Customer Service Contact Information

  • Email
  • Call (706) 312-3530

Hours of Operation

  • Monday-Friday: 9am – 6pm EST
  • Closed on US Holidays