Support

Latest Version: IMail Server v12.4 released March 25, 2014

Help and User Guides

Contact Technical Support

Technical Support is available to all owners of Ipswitch products which are within warranty (60 days from date of purchase), or covered by an active Service Agreement. You can purchase a Service Agreement here, which includes 12 months of unlimited support and all upgrades.

Call (706) 312-3550 or fill out the email Support Form.

Hours of Operation

  • Monday, Wednesday, Thursday, Friday: 9am – 6pm EST
  • Tuesday: 10:30am – 6pm EST

Closed on the following US Holidays

  • Wednesday, January 1, 2014 – New Year’s Day
  • Monday, January 20, 2014 – Martin Luther King Day
  • Monday, February 17, 2014 – President’s Day
  • Monday, May 26, 2014 – Memorial Day
  • Friday, July 4, 2014 – Independence Day
  • Monday, September 1, 2014 – Labor Day
  • Monday, October 13, 2014 – Columbus Day
  • Thursday, November 27, 2014 – Thanksgiving
  • Friday, November 28, 2014 – Day After Thanksgiving
  • Thursday, December 25, 2014 – Christmas Day

ALL NEW – 24×7 Support

Active service agreement holders may purchase 24×7 Support incident packages. 24×7 Support provides two (2) support incidents which can be used during non-business hours. Unused incidents will expire when your IMail service agreement expires. You can purchase 24×7 here or you may contact our sales team via email or phone to find out more about this program.

After Hours Install/Upgrade Support

Contact our sales team via email or phone to find out more about scheduling an after hours support session.

Note: This service is available for an additional charge to active service agreement holders and must be scheduled in advance.

Support for Evaluators

For those evaluating the IMail Server product prior to purchase, technical support is available for the installation and configuration of the FREE 30-day evaluation. Upon conclusion of the 30-day evaluation, migration support is also available for customers that have decided to switch from existing mail servers to IMail Server. Contact the sales team via email or phone.

Support for Altaro Backup Solutions

All support inquiries for Altaro Backup Solutions will be processed by Altaro. The following Altaro support resources are available:

Communicate with other IMail Server Users

  • IMail Server Forum
    Ipswitch has created this forum to enable you to share IMail Server product ideas and experiences with other users online. The Forum is generally unmoderated, but we will occasionally post comments. If you require direct Ipswitch assistance, please contact support.
  • Product Discussion List [Archive only]

Anti-Spam Information

To report anti-spam false positive/negatives please refer to the following article: Reporting Commtouch False Positives/Negatives*

* Included with IMail Plus or Premium 10.02 and newer

Online Resources

  • Patches and Upgrades – Owners of the current major version of a product may obtain patches and minor updates within that version. Upgrades to the next major version of a product are available only under warranty or Service Agreement.
  • Utilities – These applications for IMail Server help you to add and manage users, aliases, lists, and more.
  • Product Lifecycle definitions and current status of each version of our products.
  • DNS Help – Helpful information on DNS terms and definitions, DNS and IMail, and links to DNS resource sites.
  • Support Policies – Important information about Ipswitch’s Support Policies.

 

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