Contact Support

Hours of Operation

  • Monday-Friday: 9am – 6pm EST
  • Closed on the Following U.S. Holidays:
    • January 1, 2018 – New Year’s Day
    • January 15, 2018 – Martin Luther King Day
    • February 19, 2018 – President’s Day
    • May 28, 2018 – Memorial Day
    • July 4, 2018 – Independence Day
    • September 3, 2018 – Labor Day
    • October 8, 2018 – Columbus Day
    • November 22, 2018 – Thanksgiving
    • November 23, 2018 – Day After Thanksgiving
    • December 25, 2018 – Christmas Day (Observed)

24×7 Support

Only customers with an active service agreement are eligible to purchase 24×7 Support incident packages. 24×7 Support Agreements provide two (2) support incidents which can be used during non-business hours.

How To Purchase

  • During business hours: Contact an account manager at 706-312-3540
  • During Non-business hours:
    • Visit myIpswitch.com.
    • Click on the Buy Services tab.
    • Enter your IMail Server serial number and click Submit.
    • You will then be directed to the sales wizard, at the top of the wizard click on step 4 Add-Ons.
    • Select 24×7 Support Agreement and then click continue through the purchase process

You will receive two emails at the address you provided while checking out. The first is simply an email with a receipt of your payment. Within a few minutes you will receive another email with a 24×7 Support Agreement License Certificate. This certificate provides you with specific instructions on how to use a 24×7 Support incident.

After Hours Install/Upgrade Support

Contact our sales team via email or phone to find out more about scheduling an after hours support session.

Note: This service is available for an additional charge to active service agreement holders and must be scheduled in advance.